We rely on the staff on duty at the PostCo location to conduct the update and trigger the notification to you. 

They are by no means perfect and delay will happen in particular when you drop off or when your parcel is delivered during peak hours.

At times like this, we hope that you are able to seek solace from the fact that we are equally as anxious as you are with regard to the status of your parcel. 

Feel free to get in touch with us via the live chat support and we would be happy to help out.  

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