All PostCo locations have been vetted through and trained by our Partner Team to ensure that our procedures and guidelines on parcel storage and handling are adhered to.
If your parcel appears to be heavily damaged when it arrives at our location, the PostCo location will not sign receipt of the parcel as the delivery process does not fall within PostCo’s control.
If your parcel is lost in transit, do provide us with your online retailer's tracking code and we will do our best to assist you in searching for your parcel.
In the case of emergencies, we do offer compensation, so we have you covered. You can check out our Terms and Conditions for further information.