Please ensure that:

a) Your Lazada Returns Form has your first name, last name, phone number and the NVMYPOSCO tracking number
b) Your Lazada Returns parcel is properly and securely packaged
c) The Lazada Returns Form is securely attached to your return parcel
d) Your Lazada parcel does not exceed the size and weight limitation of 50cm x 50cm x 50cm and 20kg

If your parcel is still rejected, kindly reach out to our support team via live chat.

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