Parcel Collection

Everything you need to know to collect your parcels over thousands of locations

Melisa Wang avatar QiCai avatar Dylan Lim avatar
19 articles in this collection
Written by Melisa Wang, QiCai, and Dylan Lim

What is Parcel Collection?

A convenient and safe way to collect your parcel
Melisa Wang avatar
Written by Melisa Wang
Updated over a week ago

How do I use the Parcel Collection service?

A step-by-step guide to getting your parcels delivered effortlessly
Melisa Wang avatar
Written by Melisa Wang
Updated over a week ago

Which online stores can I have my parcels delivered from?

Any online stores that deliver to any of our PostCo locations
Melisa Wang avatar
Written by Melisa Wang
Updated over a week ago

Which PostCo location is near me?

Find your closest PostCo collection point!
QiCai avatar
Written by QiCai
Updated over a week ago

What do I need to bring when collecting my parcel?

Just bring your code to collect your parcel with ease
Melisa Wang avatar
Written by Melisa Wang
Updated over a week ago

Can my friend collect on my behalf?

Get someone else to collect your parcel for you
Melisa Wang avatar
Written by Melisa Wang
Updated over a week ago

Is it necessary for the person collecting my parcel to be a registered PostCo user?

Get someone else to collect your parcel for you
QiCai avatar
Written by QiCai
Updated over a week ago

What happens if my parcel is damaged, lost or stolen at the PostCo location?

Damaged, lost, or stolen parcels
Melisa Wang avatar
Written by Melisa Wang
Updated over a week ago

How long will my collection booking be valid for?

Validity period for collection and storage duration
Melisa Wang avatar
Written by Melisa Wang
Updated over a week ago

How long can my parcel be kept in a PostCo location?

Maximum storage period of 14 days
Melisa Wang avatar
Written by Melisa Wang
Updated over a week ago

I need more time to collect my parcel! Is that possible?

What to do to avoid your parcel being returned before collection
Melisa Wang avatar
Written by Melisa Wang
Updated over a week ago

Will the parcel collection credits I purchase expire?

No expiry dates on service plans
Melisa Wang avatar
Written by Melisa Wang
Updated over a week ago

When would my parcel arrive at the PostCo location?

Parcel arrival for collections at PostCo locations
Melisa Wang avatar
Written by Melisa Wang
Updated over a week ago

What happens if my parcel arrives but I have not made a collection booking?

No collection bookings before sending parcels
QiCai avatar
Written by QiCai
Updated over a week ago

What are the maximum parcel dimensions that are allowed?

Weight and size limitations of parcels
QiCai avatar
Written by QiCai
Updated over a week ago

How much does it cost to collect my parcel?

Collection credit pricing
QiCai avatar
Written by QiCai
Updated over a week ago

I changed my mind! I made a collection booking, but I want to collect my parcel from another location. What can I do?

Change your collection location
Dylan Lim avatar
Written by Dylan Lim
Updated over a week ago

I have purchased two items from the same online store, but I am afraid they might arrive in two parcels instead of one or delivered on separate days. What should I do?

What to do when you are unsure of your online store's parcel arrangement
Melisa Wang avatar
Written by Melisa Wang
Updated over a week ago

I have not received any notifications from PostCo for my parcel collections, what should I do?

Late or missing SMS / email notifications
QiCai avatar
Written by QiCai
Updated over a week ago